premium VIP experiences designed and delivered
Customer Experience × Brand Systems
I design the moments that make people choose, stay and advocate.
Customer Experience and Brand Experience professional translating strategy into premium programs, engaged communities and disciplined execution.
Mexico City · Open to CX, Brand Experience and Program roles
Designing
Human-centered systems
9.7
average CSAT
15
dealer locations activated
customer event attendees supported
vehicle sales connected to customer events
global technology brands supported
Profile
01 / 04Experience is not a touchpoint. It is the operating system of the brand.
My background in Graphic Design and UX helps me see the full experience: the message, the interface, the event, the operational detail and the human response behind the data.
I bring business, creativity, customer insight and AI together to turn ambitious ideas into programs that teams can execute, customers can feel and brands can scale.
Selected work
02 / 04Programs built around real customer behavior.
Premium Customer Experience
Zeekr & Lynk & Co Mexico
Selected outcome
From event logistics to measurable owner confidence.
Designed five premium VIP experiences and supported customer events across media, sales, operations and follow-up.
9.7/10
average customer satisfaction
Dealer Enablement
Nationwide UGC rollout across 15 dealer locations.
Converted a centralized idea into a repeatable field program through training sessions, clear toolkits and local execution standards.
15locations enabled
Owner Engagement
An always-on content rhythm for two owner communities.
Built a monthly engagement strategy centered on owner relevance, community participation and authentic customer storytelling.
14owner-focused pieces / month
Creative Operations
AI-enabled workflows with stronger creative control.
Applied AI to briefs, planning, presentations, customer insights and visual ideation while preserving quality and human judgment.
~30%faster content development
What I bring
Creative sensitivity with operational discipline.
Customer Experience Strategy
Journey design, Voice of Customer, NPS, loyalty, referrals and insight-to-action programs.
Brand Experience
Premium events, community programs, owner stories and meaningful moments beyond the campaign.
Program Management
Stakeholder alignment, planning, budgets, suppliers, legal coordination and cross-functional delivery.
Creative & UX Thinking
Graphic design foundation, user-centered framing, clear communication systems and production oversight.
AI Workflow Optimization
Practical AI systems for customer insights, briefs, content planning, presentations and visual exploration.
Experience
03 / 04A career path shaped by initiative, ownership and range.
Jan — Jul 2026
Zeekr & Lynk & Co Mexico
User Operations Specialist
Led Customer Experience strategy and localized HQ initiatives across dealers, agencies, suppliers, legal and cross-functional teams. Managed programs spanning VIP experiences, community engagement, UGC, loyalty, referrals, VoC and NPS.
Aug 2025 — Jan 2026
H Group · Zeekr & Lynk & Co account
Graphic Designer → Creative & Strategic Account Manager
Promoted within four months after identifying a leadership need. Led end-to-end execution across Creative, PR, Legal, Influencer Marketing, OOH and Production while rebuilding client confidence through clearer workflows and ownership.
Feb 2024 — Apr 2025
Development Factor
Graphic Designer
Designed integrated marketing assets for 18+ global technology brands, including Google Cloud, Microsoft, Oracle, AWS, Huawei and Schneider Electric. Used AI tools to streamline high-volume creative workflows.
Education & toolkit
04 / 04Design-trained. Business-minded. AI-enabled.
Comfortable moving between customer insight, strategic framing, creative development and operational delivery.
Education
2019 — 2023
B.A. in Graphic DesignUniversidad Iberoamericana · Mexico City
2022
International MarketingUniversité Catholique de Lille · France
2025
Memorable UX/UI Experiences DesignTecnológico de Monterrey · Mexico City
Tools
Adobe Creative SuiteFigmaMicrosoft 365AsanaMonday.comWeComChatGPTClaudeGammaMidjourneyAdobe FireflyLeonardo AI
Languages
SpanishNative
EnglishProfessional
FrenchIntermediate
Let’s connect
Building a customer experience worth remembering?
I would be glad to hear about the challenge, the team and the experience you want to create.